Terms&Conditions

Terms & Conditions

Last Updated: July 2025

Welcome to Buraq Tea. These Terms & Conditions ("Terms") govern your use of our website [www.buraqtea.com] and the purchase of products from our store. By accessing or using our site, you agree to be bound by these Terms.

1. General Information

Buraq Tea is an online tea brand based in Pakistan offering high-quality black tea and related products. These Terms apply to all site visitors, customers, and anyone who accesses or uses our services.

2. Use of Website

You agree to use our website for lawful purposes only. You may not:

  • Use the site to commit fraud or any unlawful activity.

  • Copy or distribute content without permission.

  • Interfere with website security or functionality.

3. Product Availability

We strive to keep all products in stock. However, availability may vary due to demand. If an item is out of stock, we will notify you and offer an alternative or a refund.

4. Pricing & Payment

  • All prices are listed in PKR (Pakistani Rupees) and include applicable taxes unless stated otherwise.

  • We accept Cash on Delivery (COD), Visa/MasterCard, and other secure payment methods.

  • We reserve the right to change prices or cancel orders due to pricing errors.

5. Order Processing & Shipping

  • Orders are processed within 1–2 business days.

  • We offer free nationwide shipping across Pakistan.

  • You’ll receive tracking information via SMS or email once your order is shipped.

  • Delivery timelines may vary due to location or courier delays.

6. Returns & Refunds

We accept returns within 7 days of delivery if:

  • The product is damaged or incorrect.

  • The item is unused and in its original packaging.

To request a return, please contact us at:
📧 [buraqtea457@gmail.com] 

Refunds will be processed once the returned product is inspected. Shipping charges are non-refundable.

7. Intellectual Property

All content on our website — including logos, product images, designs, text, and graphics — is the property of Buraq Tea and is protected by copyright and trademark laws. You may not reproduce or use our materials without written permission.

8. Promotions & Discounts

  • Promotional offers are valid only for the specified time or while supplies last.

  • Discount codes cannot be combined unless stated.

  • We reserve the right to cancel promotions at any time without notice.

9. Limitation of Liability

Buraq Tea shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our site or products.

10. Changes to Terms

We reserve the right to update or change these Terms at any time. The latest version will always be available on this page, and the “Last Updated” date will be revised accordingly.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of [Attock, Pakistan].

12. Contact Us

For any questions regarding these Terms, please contact us at:
📧 buraqtea457@gmail.com