Privacy Policy

Privacy Policy

Last Updated: July 2025

At Buraq Tea, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. Data Collection & Purpose

We collect your information to provide, improve, and personalize your shopping experience. The data collected is used solely for business operations and service enhancements.

A. Data You Provide Directly

This includes information you actively share when placing an order or creating an account:

  • Order Processing

    • Name

    • Email address

    • Shipping/billing address

    • Phone number

    • Payment details (securely encrypted via third-party processors)

  • Account Creation & Personalization

    • Password (encrypted)

    • Purchase history

    • Wishlist and preferences

    • Communication settings

B. Data Collected Automatically

We also gather data automatically to analyze website performance and user interaction:

  • Technical Information

    • IP address

    • Device type and operating system

    • Browser type and version

    • Cookies and session IDs (e.g., _ga, _fbp)

  • Usage Data

    • Pages visited and time spent

    • Click behavior and navigation paths

    • Cart activity (e.g., abandoned carts)

    • Interaction with promotional banners and emails

2. Third-Party Services

We partner with trusted third-party platforms for secure transactions and analytics:

  • Payment Processors
    Your credit/debit card information is processed through certified gateways (e.g., Visa, MasterCard, and digital wallets), ensuring end-to-end encryption and PCI compliance. We do not store your full payment details.

  • Analytics & Advertising Tools

    • Google Analytics helps us understand website traffic and improve usability.

    • Facebook Pixel tracks ad performance and customer behavior for marketing optimization.

3. Use of Your Information

Your data is used to:

  • Fulfill and deliver orders

  • Provide customer support

  • Personalize product recommendations and emails

  • Improve website functionality and security

  • Send updates, promotions, or newsletters (opt-in only)

We do not sell or rent your personal information to third parties.

4. Data Security & Retention

We implement strict measures to safeguard your information:

  • SSL encryption for data transfers

  • Secure cloud storage with restricted access

  • Regular vulnerability scanning

We retain your data only as long as necessary for order fulfillment, legal obligations, and business purposes.

5. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal data

  • Opt out of marketing communications at any time

  • Request data portability or lodge a complaint

To make a request, contact us at [your email or contact form link].

6. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the “Last Updated” date clearly stated.

If you have any questions about this Privacy Policy or your personal data, feel free to reach out to our support team.